Privacy Policy

Cloza (“we”, “us”) provides an AI sales assistant that replies to customers on WhatsApp for small businesses. This policy explains what we collect, why, and how you can have it deleted.

Information we collect

• Account details — your email address and sign-in identity.
• Shop details — business name, product catalogue and photos, prices, delivery information and the bank account details you choose to share with your customers.
• WhatsApp Business data — your WhatsApp Business Account ID, phone number ID and the access token issued when you connect through Facebook Login.
• Customer conversations — messages exchanged between your customers and your Cloza agent, the customer’s WhatsApp number and profile name, and any orders created from those chats.

How we use it

• To receive customer messages and send replies through the WhatsApp Business Platform on your behalf.
• To generate agent replies, show products, quote prices and record orders and payment status.
• To show you dashboards, order lists and analytics for your own shop.
• To keep the service secure, prevent abuse and comply with legal obligations.

We do not sell your data or your customers’ data, and we do not use WhatsApp message content for advertising.

WhatsApp and Meta

When you connect your number, Meta Platforms processes messages between your customers and your business under its own terms. Our use of information received from Meta APIs follows the Meta Platform Terms and Developer Policies. We request only the permissions needed to send and receive messages for the number you connect.

Sharing

We share data only with service providers required to run Cloza: Meta (WhatsApp Business Platform), our hosting and database provider, our AI model provider for generating replies, and a payment processor when you enable automatic payment confirmation. Each processes data on our instructions.

Retention

Conversations, orders and catalogue data are kept while your account is active. If you close your account or ask us to delete your data, we remove it within 30 days, except records we must keep for legal or accounting reasons.

Your rights and data deletion

You can access, correct or export your shop data from your dashboard at any time. To request deletion of your account, your WhatsApp connection, or stored customer conversations, email support@closr.ng from the email address on your account with the subject “Data deletion request”. We confirm and complete the deletion within 30 days. Disconnecting Cloza from your Facebook or WhatsApp Business account also revokes our access token immediately.

Security

Data is stored on managed infrastructure with encryption in transit, row-level access rules so each seller can only reach their own records, and access tokens held server-side only.

Children

Cloza is for businesses and is not directed at anyone under 18.

Changes

We will update this page when our practices change and revise the date above.

Contact

Questions? Email support@closr.ng.