Terms of Service

These terms govern your use of Cloza, an AI assistant that answers your customers on WhatsApp, shows your products, quotes prices and records orders. By creating an account you agree to them.

The service

Cloza connects to your WhatsApp Business account through Meta’s WhatsApp Business Platform and replies to customers on your behalf using the shop details, catalogue and tone you configure. Replies are generated automatically and may occasionally be wrong or incomplete; you remain responsible for what your business communicates.

Your account and responsibilities

• You must be at least 18 and authorised to act for the business you register.
• You must own or be permitted to use the WhatsApp number you connect, and keep your Meta account in good standing.
• Product descriptions, prices, stock, delivery promises and bank details must be accurate.
• You are responsible for fulfilling orders, handling refunds and settling disputes with customers.

Acceptable use

You agree to follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta’s platform terms. You must not use Cloza to send unsolicited bulk messages, message people who have not contacted you or opted in, sell prohibited or illegal goods, impersonate anyone, harvest customer data for unrelated purposes, or attempt to break, overload or reverse engineer the service. Violating these rules can get your number blocked by Meta and your Cloza account suspended.

Payments and payouts

Cloza helps route customers to payment — by sharing your bank details for direct transfer, or through a payment processor where enabled. Cloza is not a bank, payment institution or escrow service. Funds move between your customer and you (or your processor); we do not hold customer money and are not responsible for failed, reversed or fraudulent payments. Confirming a payment inside Cloza is your decision.

Availability

We aim to keep Cloza running but provide it “as is”, without warranty of uninterrupted or error-free operation. Message delivery depends on Meta and your network, which are outside our control.

Limitation of liability

To the extent permitted by law, Cloza is not liable for lost sales, lost profits, lost data, or indirect or consequential losses. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Suspension and termination

You may stop using Cloza and request deletion at any time. We may suspend or close an account that breaks these terms, abuses the platform, or puts our Meta access at risk.

Changes

We may update these terms; continued use after an update means you accept the new version. The date above shows the current revision.

Contact

Questions? Email support@closr.ng.